Terms and Conditions

By continuing to use this website you are agreeing to the following

We are committed to protecting your privacy.
We will only use the information you provide to process your order and to provide you with the best possible service.
The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

For full details see our privacy policy.

1. ACCEPTANCE OF ORDERS.

The acceptance of all orders and all sales by us are made subject to and expressly conditional upon these terms and conditions.
We reserve the right to refuse any order where we feel that there is fraudulent use of a credit card, but will endeavour to contact you and accept an alternative payment method.

2. PAYMENT:

Unless we have extended credit to you, you shall pay Cutters Den either by: Credit Card, Debit Card or PayPal.
If payment is made by Credit Card, the statement will display JHB Enterprises as the creditor.
If paying using PayPal your statement will display Paypal*Cutters Den

3. MINIMUM ORDER:

We do not specify a minimum order.

4. INCORRECT DELIVERY DETALS:

It is the customer’s responsibility to enter the correct delivery address details at the time of ordering.
If the customer enters an incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods.
If goods are returned to us when they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense.
If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.

5. FORCE MAJEURE:

Cutters Den or it’s parent company JHB Enterprises shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.

6. HELD ORDERS:

Any orders held, delayed, or rescheduled at the request of the Buyer will be subject to the prices and conditions of sale in effect at the time of release of the holder or reschedule, plus any additional costs incurred due to the hold or reschedule.
Any such order held, delayed, or rescheduled beyond a reasonable period of time will be treated as a Buyer termination.

7. GENERAL LIMITATIONS OF LIABILITY:

In no event shall we be liable for loss of profit or revenues, loss of goodwill, loss of use, damages to or loss of other property or equipment.

8. CANCELLATIONS:

Please refer to our return policy.

9. CUSTOMER SERVICES:

If you need to contact us for any reason you can do so by calling 01453 542500 (UK national rate) or alternatively email us at shop@cuttersden.co.uk
Office hours are Mon – Friday 9am – 5pm, with an out of hours answer service.

10. COMPLAINTS:

In the unlikely event that you are not completely satisfied with the goods you receive, please email us at shop@cuttersden.co.uk with details of your complaint.
To ensure you that we take your complaint seriously we will acknowledge your email within 72 hours of receipt.
In this email we will give you an indication of the length of time we expect it will take to resolve any problems.
If there are any delays in this process we will keep you informed.
These terms do not affect your statutory rights as a consumer.

11. NON UK ORDERS:

If your order is being shipped out of the UK you will be responsible for paying any import duties and taxes that may be due as these are not included in our prices.